- About Us
- Funeral Plans
- Funeral Notices
As part of our membership of the National Association of Funeral Directors (NAFD), we have made a commitment to abide The Funeral Director Code. The key principles of the Code are as follows:
We pride ourselves on the high standard of service we provide to the families that entrust us to care for them and their loved one. As part of our membership of the NAFD our premises are regularly inspected to ensure we maintain the standards expected of us and that we work in accordance with the principles of the funeral director code.
Our complaints procedure and how to raise concerns
We want you to be satisfied with the service we have provided for you, we are here to help and support you in whatever way we can. If you have any concerns please speak with your Funeral Director in the first instance or with our Business Support Manager, Louise Ross. We will do everything we can to assist and we are committed to understanding and addressing any concerns you may raise proactively and impartially and with a clear focus on resolution. To assist, our step-by-step process is noted below:
We will always aim to rectify any concerns you have with our service promptly and impartially. If following the completion of our investigation and our discussions with you, we are unable to resolve the situation to your satisfaction then you can request that your complaint is forwarded to NAFD Resolve. NAFD Resolve is the UK’s only free and independent resolution service. It is fully funded by the NAFD, with conciliation and adjudication services provided by qualified professionals from the Centre for Effective Dispute Resolution (CEDR).
I would highly recommend this company, from start to finish nothing has been too much trouble, they have taken care of our family’s wishes at this difficult and sad time, we are forever grateful, it was a wish from our mum to choose this company and she certainly chose wisely, many thanks to Kevin our funeral director and Emma and the office team.
I would like to thank the amazing staff in taking care of my dad. The support and service was excellent in every way and the organisation and focus on every detail can only be described as excellent. My mum who is in a wheelchair was accommodated so well and supported to say goodbye Highly recommended and a special thank you to Lee and Louise
We cannot recommend this company highly enough. From the very first phone call to the final goodbye, they were right by our side, even though we were based "long distance" due to Covid19 rules. Chris Black was kindness personified, and we will always be grateful to him for his help, compassion and professionalism. Huge, huge thanks to all
Have used this firm twice recently I would like to express how pleased I was with the service, having to organise funerals is never easy but with the assistance of Christopher Black it was made so much easier. The compassion & professionalism he displayed will never be forgotten. He is a huge asset to this firm, thank you so very much.
Having used Crake and Mallon recently on the passing of my dad, I just wanted to express my thanks to them. All staff were amazing, dealing with us with such care and empathy, nothing was too much trouble and Lee was superb. Dealing with everything and guiding us at each step and making such a devastating time for us a little easier. Much respect to all at Crake and Mallon, thank you!!